General Ordering & Event Guidelines

DELIVERY ORDERS
We no longer accept delivery or pickup orders.

BOOKING AN EVENT

We would be happy to provide you with a customized proposal for your social, corporate or wedding event. Refer to the "Contact Us" link for the information we need to create a quote. We need one week's notice at minimum, but prefer 4+ weeks, depending on the size of the event.

Selecting the Menu

Many clients select some or all of their menu items from our website prior to calling. Others prefer to have us develop a customized menu for them.

Changes, Cancellations & Final Guest Counts

Order changes and final guest counts for most events are due 72 hours prior to your event (further in advance for larger events/weddings as detailed in your specific Event Confirmation).

Note that if your final guarantee is greater than 20% less than the guest count on which the quote/proposal was given, that there will be an increase in the per person food price. Cancellation policy for staffed events is detailed in your Event Confirmation.

Deposits & Payments
Bespoke Cusine accepts Visa, Mastercard and American Express for payment and deposits.

Events require a 50% deposit, due in advance with the signed Event Confirmation, by the due date indicated. For future events, you can secure a date/event by providing a $500 date hold deposit ($1,000 or more for weddings and large events).

Because of the nature of our business, final payment is due to Bespoke Cuisine upon delivery or at the conclusion of your catered event.

Staffing & Gratuities
Bespoke Cuisine has a cadre of professionally trained servers, bartenders, and chefs who provide friendly, attentive service. For most events, dress is black and white with a regular black tie and bistro apron. A minimum of 2 staff is required for staffed events. All staff has a 5-hour minimum per person. Rates:

When considering number of hours required, assume a minimum of 1 hour for setup and 1/2 hour for cleanup. Larger events may require more time. Rates may be higher during holiday periods and are time-and-a-half on actual holidays.

Please consider tipping the staff if you feel they have done a good job. A range to consider is $50-$100 per person depending on the duration and difficulty of the event, and can be given in cash to each person at the event or can be included with your payment to Bespoke Cuisine for us to distribute.

Bespoke Cuisine routinely adds up to 20% gratuity for all weddings and corporate events.

Rentals
For staffed events, Bespoke will handle rentals for you, including linen, china, flatware, glassware, table/chairs and other supplies as needed. If clients handle their own rentals, we must see the final rental order and a rental coordination fee will apply.

Referrals
Visit Partners for referral lists of florists, bakeries, valet services and more.

Tastings
For events of 100 persons or more, we are happy to provide limited representative samples of the menu you are considering. Note that the purpose of our tastings is to give you a feel for whether you like our food, not to have you sample everything you are considering. There is a $30 fee for a tasting for two which is fully credited to your final bill. Additional persons are $10 each. Tasting appointments are scheduled with one week's notice and are held at Bespoke Cuisine.

Insurance
Bespoke Cuisine carries liability insurance, $2,000,000 in coverage, including liquor liability (dram shop) if alcohol is being served. Upon request we can provide "certificates of insurance."

Leftover Food
For liability reasons, there are many items that we cannot leave behind at events we are staffing. If you sign our Leftover Food Waiver, we can leave some items behind. Note that this does not include extra food that Bespoke has brought over and above the food for the guaranteed number of guests. Any extra food that you elect not to keep is donated to the Pacific Garden Mission, but we would be happy to donate your food to the shelter or food pantry of your choice.

Referrals
Word of mouth is our best form of advertising. If you're pleased with our food and service, pass along the word to your friends and acquaintances. As a thank you for your confidence in us, we'll send you a 10% discount certificate off a Bespoke food purchase or cooking party (does not include staffing, rentals or other charges; maximum value of $100) for each referral we receive that books a delivery or event and mentions your name.